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One kind of unified communication as a service (UCaaS) that enables businesses to conduct business communications online with the assistance of a third-party host is cloud telephony. Email, chat, and phone conversations are just a few of the communication avenues made possible by this technology. Globally, traditional phone networks are being replaced by cloud communication.
Cloud telephony India is quickly replacing commercial communication systems as a single channel that offers a variety of communication capabilities. It helps businesses increase sales efficiency, automate outreach, and grow client discussions effectively.
Being a leading cloud telephony service provider in India, we at AKOM Technologies know how important this technology can be for the businesses. Here are some of the top reasons why your business can be highly benefitted through this technology.
Businesses of all sizes may manage client relations with the help of scalable cloud communication solutions. Affordable cloud telephony solutions in India enable small and large businesses to use them. It is perfect for all businesses due to its high degree of flexibility in managing varying call volumes and ease of adding new users and services.
The cloud telephony services, which require no hardware setup and are straightforward to use, remove operational issues. A physical PBX system can be replaced with readily deployable software, such as AKOM Technologies, which also lessens the need for IT specialists or support staff. Indian cloud telephony companies assist your company in cutting operating expenses and increasing uptime quickly.
No matter the time or place, cloud communications ensures your business continuity with accessibility from any device and central monitoring software. For remote, work-from-home, or hybrid settings, cloud telephony services are quite helpful since they allow you to consolidate operations even with a dispersed staff.
With the help of reliable cloud telephony services, businesses and organizations can keep a track of all their cloud conversations. They get a real-time analytics dashboard that helps them with this. And when they are provided with the summary of call volumes, insights, and agent performance, you can make data-driven decisions that can further enhance your satisfaction and return on investment.
The hosted call center solutions simplify service deployment and do away with the need for physical premises. In India's varied and quickly expanding business environment, cloud call center capabilities like IVR and call recording are essential for handling large call volumes and upholding service standards.
Increasing outbound campaigns with auto dialer software would help call center solutions in India decrease idle hours and enhance agent talk time. Customers can initiate a specific action, such as showing interest in your product and service, by simply placing a missed call to a designated number when a cloud call center implements missed call service.
A hosted call center solution enhances personalization by seamlessly integrating with your company CRM and giving you access to comprehensive caller history and customer data. Additionally, this link facilitates effective customer interaction management for companies employing call centers.
A sophisticated IVR in our cloud contact center welcomes and leads callers through an organized menu. It guarantees that clients are always connected to the most suitable agent or department when used in conjunction with dynamic call routing. For companies handling large volumes on a cloud call center platform, this automation increases productivity and decreases wait times.
Businesses may arrange incoming calls according to department, time, or priority by establishing multi-level call queues with our cloud call center. This enables companies to handle traffic at peak hours without losing out on client contacts. Announcements of wait times and instant status updates further enhance the caller experience and lower the desertion rate.
This feature in the cloud contact center system enables agents to make calls straight from web dashboards or CRM tools. It helps in boosting productivity, decreases dialing errors, and expedites outreach efforts. It is helpful for support and sales teams who want to use the cloud call center interface to respond more quickly.
Our cloud call center platform has a built-in function called number masking that can be used to protect the anonymity of both customers and agents. Number masking is the best for sectors such as e-commerce, healthcare, and logistics. Because both sides can connect easily without disclosing personal information. In addition to this, it also maintains trackable and seamless communication while guaranteeing adherence to data privacy standards.
With our cloud contact center solution's integrated call tracking and feedback gathering features, you can obtain useful insights. To enhance quality, track agent performance, examine call results, and get immediate client feedback. Through their cloud call center operations, these insights assist businesses in making data-driven decisions and providing superior customer support.
With multilingual assistance in your cloud call center configuration, you can cater to a linguistically diversified clientele. Our platform makes conversations more approachable and relatable by enabling IVR and agent communication in several Indian languages. For companies using a cloud contact center strategy to develop regionally, this capability is essential.
Businesses in a variety of industries could benefit from cloud telephony in India, which is industry-neutral. AKOM Technologies, a reputable cloud telephony service provider in India, assists a range of industries in effectively managing their client interactions.
We cater to the following industries:
High Uptime Guarantee: With a 99.9% uptime rate, AKOM Technologies provides the best cloud phone service in India. Even when traffic surges occur, your company communication may continue to function with the support of our enterprise-grade solutions.
Committed Customer Success Team: Our customer success team offers individualized assistance to your company from onboarding to optimization. We provide the greatest cloud telephony solution in Bangalore and all of India, with our headquarters located there.
Every Indian Service Accessibility: AKOM Technologies operates throughout India, with Bangalore serving as its main hub. We guarantee that your company obtains the greatest cloud telephony service by offering localized assistance based on our knowledge.
One of the top cloud telephony providers in India, AKOM Technologies is committed to giving our customers outstanding service. Operating from a Tier 3 data center and utilizing the latest cutting-edge technology, AKOM provides strong security protocols, round-the-clock service, and committed client support. Our competitive pricing strategy is designed to provide exceptional value and give our clients the best possible experience. We take pleasure in our exceptional performance and are keen to become one of India's leading suppliers of cloud telephony services, dedicated to enthusiastically and devotedly satisfying our clients' needs.
1. What is cloud telephony?
Cloud telephony is a communication software that makes it easier to communicate on a variety of platforms (chats, emails, phone calls, etc.). It enables you to pipeline all your business-to-customer contacts and it does not involve hardware in-site.
2. Why is cloud telephony useful to call centers?
The IVR, route, and analytics characteristics of cloud telephony ease the burden and allow the agents to process more calls at a lower cost than expenditures on equipment.
3. Cloud telephony: is it safe?
In fact, the leading cloud phone vendors in India like AKOM, co-locate their services in Tier-certified, secure data centres that are access controlled, encrypted and routinely monitored to protect privacy and secure the data.
4. Is it CRM-integrable with mine?
AKOM is also compatible with the well-known CRM solutions, which allows the seamless connection with them and synchronize data.
5. Does Bangalore as well as other cities have service and support provided by AKOM?
In fact, cloud phone service providers in India such as AKOM, offer their solutions in the entire country with 24/7 support. Our headquarters are in Bangalore but we offer our services across India and the cities we serve are Delhi, Mumbai, Chennai and others.
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