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The always–evolving digital business environment of today places an organization under continuous pressure to lower operational costs and enhance internal efficiency and communication with customers. Cloud telephony is one of the most significant technologies that make this change necessary, a new and contemporary communication system that runs a reliable “ Cloud Telephony Service Provider”, “AKOM Technologies”, also enables boosting team productivity by a margin.
“Cloud telephony” refers to a communication technology that helps businesses to handle voice calls, messages, IVR systems, and call routing through the cloud. Cloud telephony does not use heavy hardware as compared to traditional on-premise PBX systems. Rather, it enables businesses to run their communication systems from any place with an internet-enabled device.
This transition to a cloud-based communication infrastructure allows organisations to have more control over their business operations, create scaled services according to the requirements, and react more to both internal and external communication requirements.
Among the major advantages of switching to cloud telephony is the fact that cloud telephony has the potential to reduce the costs of business communication. This is how collaboration with a “Cloud Telephony Service Provider”, such as “AKOM Technologies”, can reduce the cost of operation:
Conventional phone systems demand huge hardware capital, such as PBX servers, handsets, and maintenance agreements. Under cloud telephony, all the infrastructure is stored in off-site data centres under secure data centers. This implies that there will be no capital outlay on hardware, and there will be a need to spend less on maintenance.
Cloud telephony also does not require an on-site technical team to upgrade the systems, maintain, or troubleshoot. The “ Cloud Telephony Service Provider” manages the updates to your system, performance optimization, and security measures, and it also leaves the internal IT resources to be utilized on more strategic processes.
Cloud telephony services are either subscription–based or pay–as–you–go. Businesses pay only for what features they require and can even add or reduce users, lines, or capabilities, depending on the demand. This degree of flexibility is most suitable in start–ups, expanding businesses, or seasonal businesses that may have fluctuating communication requirements.
A reputable “Cloud Telephony Service Provider” provides high availability and system redundancy, thus minimizing downtime. Having Active hours guarantees of up to “99.9%”, businesses do not experience the productivity and revenue losses that frequently accompany technical errors or downtimes.
In addition to being cost–effective, “cloud telephony” is vital in making operations more efficient and enhancing collaboration as well as speeding up service delivery across departments.
Allows Working Remotely.
In the recent hybrid working environment, groups are frequently spread out among several places. “Cloud telephony” helps employees remain connected by placing calls via the browser, using mobile applications, and using virtual dashboards, all without being trapped in a physical office.
“A Cloud Telephony Service Provider” provides “intelligent IVR systems” and “dynamic call routing”, thus making sure that incoming calls are automatically transferred to the corresponding department or agent. This cuts down the time of calls being handled, and the first call resolution results in more efficient operations and better customer experiences.
“Cloud telephony services” offer in–depth analytics of calls, real–time dashboards, and performance reports. These insights enable managers to monitor the volume of calls, performance of agents, and detect Barriers in operations. Evidence–based decision–making results in the continuous improvement of processes and the optimization of provided resources.
The cloud telephony platforms are compatible with some of the major CRM systems, and they enable agents to retrieve customer details when making live calls. This live access to the history of customers allows them to engage with them on a personal level and reduces the response time, which improves customer satisfaction and the productivity of the team.
Not only is AKOM Technologies a vendor, but it is also a strategic partner that is devoted to ensuring that your business attains the pinnacle of communication. Having more than 10 years of experience in the business as a ” Cloud Telephony Service Provider”, we provide end-to-end communication solutions that are specific to your industry and the size of your business.
Key Highlights:-
We try hard to assist companies in saving money, enhancing the performance of their teams, and providing customers with smooth experiences by using next-generation communication solutions.
Cloud telephony has ceased to be a trend: it is a business requirement. Cloud–based systems provide companies with an excellent alternative to conventional phone networks as companies seek agile, scalable, and cost–effective communication solutions.
Savings of operations and productivity benefits that directly affect growth and customer satisfaction can be realized by businesses by obtaining the appropriate “Cloud Telephony Service Provider”.
“AKOM Technologies” is at the forefront of this change, offering reliable, flexible, and future–proof cloud telephony solutions that cater to the needs and requirements of the new generation of businesses.
Get in touch with AKOM Technologies to discover the appropriate cloud telephony solution for your organization.
Phone:- (+91-9811 82 9876) | Email:- sales@akom.in | Website:- www.akom.in
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sales@akom.in
+91-9811829876