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Smarter, scalable and secure business calling solutions
The success of businesses heavily depends on communication in the contemporary digital world. The old-fashioned telephone systems, which were slow with wires on them that were costly to maintain, and the geographical constraints were very limiting, are quickly becoming a thing of the past. Cloud telephony has become the answer to the question of how businesses seek to become more agile, scalable, and cost-effective.
At AKOM, we have a powerful and highly featured cloud telephony platform that is capable of simplifying your business communications, fostering customer experiences, and promoting business excellence.
Cloud telephony, hosted telephony, or UCaaS (Unified Communications as a Service) is a voice communications platform that substitutes both traditional landlines and on-premise PBX systems with a digital platform that is hosted on the cloud.
With the transfer of your phone system to the internet, you will not need to invest in heavy infrastructure. Cloud telephony enables you to receive and make calls with ease using an easy web dashboard or mobile application, to maintain your business at all times, wherever your employees are globally.
Being one of the largest Cloud Telephony Service Providers, AKOM is aware that all businesses possess different communication requirements. Our platform is developed on state-of-the-art technology that provides high uptime, voice of the highest crystal quality, and the ability to blend with the workflows that you already have. Here is what makes us successful with businesses:
Conventional systems need physical enhancement and visits of technicians to include a new line. Thanks to the cloud telephony solutions of AKOM, you can expand your communication infrastructure within a few minutes. Expanding your support department or starting a new department is as easy as clicking a few times on your dashboard to add users and extensions.
The capital expenditure (CAPEX) is one of the main advantages of the change to a cloud-based system. One does not need to purchase costly servers or run complicated wiring. The subscription nature of our model allows you to only pay as you use and thus reduce your monthly operation expenses by a great percentage, and you do not have to pay maintenance costs.
The contemporary workforce is no longer at the desk. Cloud telephony services offered by AKOM can enable employees to receive business phone calls on their smartphones, laptops, or tablets. Remote teams, field sales agents, and other businesses with multiple office locations will need this flexibility so that even when someone misses a desk phone call, they will not have missed an opportunity to leverage it.
We offer a set of enterprise features that used to be accessible only to large companies that have huge budgets. These include:
We have made our platform powerful but user-friendly. By collaborating with AKOM, you have access to a full set of communication tools:
First impressions matter. These features make our multi-level IVR system guarantee your customers a professional welcome and immediate connection with the necessary agent. This cuts down on wait time and increases the First Call Resolution (FCR) rate.
In the case of sales and marketing teams, efficiency is paramount. Our automated dialers remove the laborious aspect of manually dialing in numbers and enable your agents to work instead on the conversation rather than the process. This results in increased rates of conversion and lead management.
Silos in information may impede productivity. The cloud telephony service offered by AKOM can be easily connected to the well-known CRM solutions, such as Salesforce, Zoho, and HubSpot. Your agents can immediately access the history and details of a caller when he/she makes a call, so that you can easily interact with the customer in a personalized and informed manner.
Manage all your communication networks on a single pane of glass. Our centralized dashboard lets you have every single call under control, as well as create detailed reports for stakeholders, or create one and track live calls.
Cloud telephony is more than a utility; it is a strategic asset. Our services can be used to address certain challenges in different industries:
We are so concerned about the safety of your information and the stability of your connections at AKOM. We have secure and redundant servers that provide many failovers to make sure that your business will remain online even in case of local failure. Your voice data is encrypted with the highest levels of encryption protocols to ensure that you are comfortable that your business intelligence is kept secret.
The move towards cloud telephony is no longer a luxury but a need to survive in a competitive market. As your Cloud Telephony Service Provider, AKOM will be dedicated to delivering to you the tools you need to be able to communicate smarter, faster, and more effectively.
When you select AKOM, you are not only purchasing a phone system, but a business partner that is committed to your success. Here, we have 24/7 technical support at our disposal, whereby we are available at all times to help you and maintain the flow of communication. Be part of thousands of progressive companies that have transformed their operations with AKOM.
A conventional PBX (Private Branch Exchange) is based on physical equipment that is placed on-premises and utilizes copper wire or T1 lines. Cloud telephony is internet-based, and it does not need any physical equipment, besides the devices you have (phones/laptops), and is highly flexible and less expensive.
Yes, AKOM has number porting. You will be allowed to transfer your current business figures to our cloud service, where your current brand will not be affected and will also enjoy the enhanced cloud capabilities.
High-quality voice calls require a stable internet connection. Although it does not need ultra-high speed, it is important that the connection has low latency in order to make sure that there is no lag or jitter in conversations.
Absolutely. To ensure that all voice traffic and call data is safe against unauthorized access, AKOM has enterprise-level encryption and secure data centers, which make it as safe as, or safer than, the traditional lines.
The cloud telephony system installed by AKOM can be configured in 24 to 48 hours, unlike traditional systems that can require weeks before installation. After you configure your account, you can make and receive calls virtually in real-time either through the web or through the mobile application.
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sales@akom.in
+91-9811829876