UC600 IP PBX | UC600 IP PBX Call Assist

UC600 IPPBX Call Assist

Enterprise CTI platform with real-time call monitoring and performance dashboards.

WebRTC-based in-browser calling for simple and efficient business communication.

Advanced customer, call history, callback and transfer management.

Powerful reports, call recordings, CDR and quality analysis for data-driven decisions.

Integrated SMS, internal chat, user management and team monitoring with role-based access.

Request a Quote

Specifications
UC600 IPPBX Call Assist is a feature-rich Computer Telephony Integration (CTI) platform designed to help organizations manage calls, customers and teams efficiently. Built for Administrators, Supervisors and Agents, it improves productivity, ensures better communication and delivers actionable insights.
Solution Type:
- Enterprise CTI Platform
User Roles:
- Administrators
- Supervisors
- Agents
Calling:
- WebRTC (In-browser Calling)
SMS Support:
- Integrated SMS with Reports
Platform:
- Web Based (Windows / Linux)
Browser Support:
- Chrome (Recommended)
- Edge
- Firefox
Security:
- Role-based Access Control
- Encrypted Communication
Reports:
- CDR
- Call Recordings
- Quality Analysis
- SMS Reports
Features
Real-time Dashboard
- Live call totals, online agents and daily performance at a glance.
Call History & Actions
- View call history and take quick actions like Call, Call Back and follow-up.
Customer Management
- Add, import, edit and manage customer records with custom fields and number masking.
Internal Chat
- Instant messaging with logged-in users for quick team collaboration.
Transfer History
- Track call transfers with from/to extensions, notes and status.
Callback Requests
- Schedule, manage and execute customer follow-up calls efficiently.
Reports & Analytics
- CDR reports, recordings and quality analysis for better decision making.
SMS Integration
- Send SMS, manage templates and track SMS delivery reports.
Team Monitoring
- Monitor agent presence, call state and performance in real time.
User & Team Management
- Create users, assign roles, set permissions and manage supervisor teams.
Secure & Reliable
- Role-based access, data privacy and enterprise-grade stability.
WebRTC Calling
- Make and receive calls directly from the browser - simple and effective.