UC600 IP PBX | UC600 IP PBX Call Assist

UC600 IPPBX with Call Assist

Enterprise CTI platform with real-time call monitoring and performance dashboards.

WebRTC-based in-browser calling for simple and efficient business communication.

Advanced customer, call history, callback and transfer management.

Powerful reports, call recordings, CDR and quality analysis for data-driven decisions.

Integrated SMS, internal chat, user management and team monitoring with role-based access.

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Specifications
Solution Type:
- Enterprise CTI Platform
User Roles:
- Administrators
- Supervisors
- Agents
Calling:
- WebRTC (In-browser Calling)
SMS Support:
- Integrated SMS with Reports
Platform:
- Web Based (Windows / Linux)
Browser Support:
- Chrome (Recommended)
- Edge
- Firefox
Security:
- Role-based Access Control
- Encrypted Communication
Reports:
- CDR
- Call Recordings
- Quality Analysis
- SMS Reports
Features of UC600 IPPBX / UC600 IPPBX with Call Assist
PBX
- Import/Export Extensions
- Call Transfer
- Follow-Me / Ring Group / Queue
- Quickly Auto Provision IP Phones
- Support IMS
- Flexible Inbound/Outbound Route
- Blacklist
- AutoCLIP
- Time Condition
- PIN List
- Automated Attendant (IVR)
- Phonebook
- LDAP Service
- Wakeup Service
- DISA (Direct Inward System Access)
- Conference
- Call Back
- Call Parking
- Paging and Intercom
- Speed Dial
- Call Recording
- Music On Hold
- Support Open API Protocol (based on Asterisk)
- Click2call
- Support WebRTC
- Access Control Interface based on ACL
- AI TTS
- SIP Instant Messaging
Report
- Call Detail Records (CDR)
- Billing Report
System
- Simple and Convenient Configuration via Web GUI
- User Portal
- Extension User Privileges
- System Administrators Monitor
- Event Notification
- Support Backup/Restore
- Remote Management
- Hot Standby
Network
- Network configuration
- Support Static Route
- Support Fail2ban
- Secure SIP calling (TLS encryption)
- Support multiple VPN protocols including OpenVPN, L2TP, N2N and SSTP (not available for EAEU)
Email
- Voicemail
- Missed Calls Notification
- Email Server
- Antispam support
- Support Mail Relay
- Fax to Email
General
- Up to 8 FXS/FXO (PSTN/POTS) Analog Port
- Support SIP & IAX2
- Abundant HD voice codecs: OPUS, AMR-NB/WB, G.722, SILK and VP8
- HD Video Calls
- Echo Canceller
Features of UC600 IPPBX with Call Assist
Real-time Dashboard
- Live call totals, online agents and daily performance at a glance.
Call History & Actions
- View call history and take quick actions like Call, Call Back and follow-up.
Customer Management
- Add, import, edit and manage customer records with custom fields and number masking.
Internal Chat
- Instant messaging with logged-in users for quick team collaboration.
Transfer History
- Track call transfers with from/to extensions, notes and status.
Callback Requests
- Schedule, manage and execute customer follow-up calls efficiently.
Reports & Analytics
- CDR reports, recordings and quality analysis for better decision making.
SMS Integration
- Send SMS, manage templates and track SMS delivery reports.
Team Monitoring
- Monitor agent presence, call state and performance in real time.
User & Team Management
- Create users, assign roles, set permissions and manage supervisor teams.
Secure & Reliable
- Role-based access, data privacy and enterprise-grade stability.
WebRTC Calling
- Make and receive calls directly from the browser - simple and effective.